When you are shopping at Skall studio you are automatically accepting our sales conditions. This is why we advise you to thoroughly read through all of the below mentioned terms and conditions before you start to shop on Skallstudio.com.
Skall studio does not guarantee that all items included in the Skall studio web shop are in stock at the time of your order. In the event that an item is unavailable, Skall studio will contact you shortly by phone or by e-mail. Skall studio cannot promise that the content of the site is free of inaccuracies or typographical errors at all times. Neither can we guarantee that all information is up-to-date. Skall studio may, at any time, amend the content of the site. Although Skall studio’s strives to display the correct texts, images and pricing on the site and web shop, errors may occur. If you have been charged the wrong amount in the web shop, Skall studio will give you the option of placing a new order with the correct price or canceling your order. Skall studio, however, reserves the right to cancel any order prior to dispatch should we find that the price is incorrect. In such case we will notify you by email. If we are unable to contact you, your order will be automatically cancelled. Skall studio cannot be held responsible for any damaged caused from using the site or, for that matter, not being able to use the site. Skall studio cannot guarantee problem-free, uninterrupted, and secure access to the site.
Skall studio cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.
NOTIFICATIONS OF DEFECT
All merchandise is covered by The Danish Sale of Goods, giving you 24 months to complain about an item. As a customer you can complain about defects and deficiencies that arise within 24 months of the purchase. However, if the defects, deficiencies, or wear and tear are due to negligent use, a lack of maintenance, or simply because of normal wear and tear your right to complain is renounced. In case of a complaint or a missing delivery please contact us on, Info@skallstudio.com. Skall studio does not cover shipping fees in case of a complaint.
All personal information saved at the site will be handled with the most utmost care. The information that we store will not be sold or used for any purposes. Only PBS (your bank) has access to your information. At Skallstudio.com we guarantee the information you enter will NOT be disclosed to any outside organization or third party.
Orders above €130
UPS Standard shop delivery: €0
UPS Standard home delivery: €16
UPS Express home delivery: €20
Orders below €130
UPS Standard shop delivery: €10
UPS Standard home delivery: €16
UPS Express home delivery: €20
Orders placed before 12:00 will be shipped the same day.
All shipments abroad are delivered by UPS and sent as an insured package and business mail, which means that the package can not be sent as a gift to non-EU countries in an attempt to avoid local taxes and duties.
Regular service in Europe is approx. 2-3 business days.
Regular service outside of Europe is approx. 2-3 business days.
If you have any problems figuring out your shipment costs you are more than welcome to contact our Customer Service at firstname.lastname@example.org
Please note; Orders delivered to countries outside of the EU has to go through custom clearance and it’s the customers own responsibility to pay the given taxes and duties.
Depending on the shipping destination, you will be responsible for paying local taxes and duties on receipt of your order, this is the customers own responsibility to pay.
Also note that transportation cost and custom clearance cost associated with a cancellation/refusal of a package will be deducted from the amount refunded to you.
Return using Skall Studio label
Skall Studio gladly accept returns. You have to return the item(s) no later than 14 days from the date of receipt.
If you wish to use our return label, we will deduct 15 EUR from the
refund upon arrival.
Please create your return here
If you experience problems creating the return, please contact us on email@example.com with your order number and email and we will create the return for you.
Return using your own label/forwarder
If you wish to use your own forwarder please return your product(s) to:
c/o Textile Logistics
Fabriksvej 20 gate 7-9
Please print your invoice or order confirmation you have received by email and include it in the return package.
Please keep your postage receipt as a proof that the package was sent. We advise to return the package with a trackable track and trace number and never to a parcel shop or pick-up-point. Parcels delivered to a parcel shop will not be picked up and they will be returned to the customer.
Return expenses are paid for by the customer.
We do not accept items that have been worn, altered, or washed. As soon as we have received the returned items and they have undergone a quality control check we will credit your credit card.
We only credit the card that was used to purchase the items.
If you wish to exchange your product to a different size or different product, please return the original order as described above and place a new order.
Personal Data Policy
On this page you can read about our personal data policy, which describes how Skall Studio ("skallstudio.com, “us”, “ours” and “we”) collect and process information about you.
To make a purchase at Skall Studio, you must provide as a minimum the following information:
- E-mail address
- Telephone number/mobile telephone number
The Personal Data Policy applies to personal data which you provide us with and information we collect via the Skall Studio website, skallstudio.com", ("Website").
With regard to your personal data, Skall Studio is the data controller. If you wish to contact us, you can do so using the following information:
Amaliegade 15 3. sal
1256 Copenhagen K
+45 52 17 31 21
Below you will find the personal data about you that we collect. We also describe the legal basis and purpose of collecting and processing data.
When you visit skallstudio.com, we automatically collect information about you and your use of the Website. We register among other things, which type of browser you use, the search terms you use in the Website, your IP address, including your network location, and information about your computer.
The collection of said data has no purpose other than to optimize user experience and functions on skallstudio.com, and we also use the information to target our marketing on various channels, for example on Google AdWords. It helps us to provide our users with the most relevant content. The legal basis for this data processing is the EU General Data Protection Regulation, Article 6 (1f).
When you purchase a product or communicate with us on skallstudio.com, we collect the information that you personally provide, such as name, address, e-mail address, telephone number, payment method, information about which products you purchase and any products that you may have returned, delivery wishes, and information about the IP address from which your purchase was made.
The purpose of this is to enable us to provide the products that you have ordered and to fulfil our agreement with you, and furthermore that we are able to administer your right to return items and to make complaints. We may also process information about your purchase in order to comply with legal requirements, including bookkeeping and accounting. When a purchase is made, the IP address is collected in order to prevent fraud. The legal basis for this data processing is the EU General Data Protection Regulation, Article 6 (1b, 1c and 1f).
If you subscribe to our newsletter, we will collect information about your name, e-mail address and if required, mobile telephone number. The purpose of this is to ensure we are able to supply a newsletter to you. The legal basis for the
processing is the EU General Data Protection Regulation, Article 6 (1f).
Recipients of personal data
Information about your name, address, e-mail address, telephone number and order number and specific delivery wishes are forwarded to the carrier, who manages the delivery of your purchased goods. In the case of the purchase of stocked goods, the stated information is forwarded to the manufacturer or seller of the goods in question, who in such cases will manage the delivery.
Information may be entrusted to external partners, who process the information on our behalf. The partners may not use the data for any purpose other than the fulfilment of the agreement with us and are subject to confidentiality in this regard.
You are entitled at all times to request information from us about you, among other things, what data we have registered about you, to what purpose the registration of such data serves, the recipients of the data and information about where the data comes from.
You are entitled to receive a copy of the personal data that we process about you. You may submit a written request for this information in the form of an e-mail addressed to Info@skallstudio.com. We may in connection with this matter, ask you to document that you are who you claim to be.
Right to make correction
We will correct any incorrect information about you. If you have become aware of an error in the information that we have registered about you, then please contact us in writing about this, so that we can correct the information.
Right to erasure
In certain situations, you have the right to have all of your personal data with us erased. However, to the extent that it is necessary, for instance, in order to comply with legal obligations, we are not obligated to delete your personal data.
Right to restriction of processing to storage
In certain situations, you have the right to restrict processing of your personal data to storage only, e.g. if you believe that the information about you is incorrect.
Right to data portability
In certain situations, you have the right to have the personal data that you have personally provided to us, returned to you in a structured format and have the right to transfer this data to another data controller.
Right to object
You have the right to object at any time to our processing of your personal data for the purposes of marketing. In addition, you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data.
Right to withdraw consent
You have at all times the right to withdraw the consent you gave to us for a given processing of personal data. Should you wish to withdraw your consent, pleases contact us by e-mail at Info@skallstudio.com.
Right to complain
You have at all times the right to submit a complaint about our processing of your personal data to the Danish Data Protection Agency, Borgergade 28, 5, 1300 Copenhagen K, Denmark. Complaints can also be submitted by e-mail, addressed to firstname.lastname@example.org or made by telephone at +45 33 19 32 00.
Erasure of personal data
Information collected when you register to subscribe to our newsletter is deleted once you have withdrawn your consent to receive the newsletter, unless there is another basis for processing the information.
We have carried out appropriate technical and organisational security measures against personal data being accidentally or illegally destroyed, lost or impaired and against becoming available to unauthorized persons or from being misused.
Only employees who have a genuine need to gain access to your personal data in order to carry out their work, are given access to the personal data.
Skall Studio is the data controller for personal data that is collected via the Website. If you have any questions or comments about this Personal Data Policy or wish to exercise one or more of your rights, then please contact:
Amaliegade 15 3. sal
1256 Copenhagen K
+45 52 17 31 21
Changes to the Personal Data Policy
If we make any changes to the Personal Data Policy, you will be informed of this at your next visit to the Website.