Returns


Returns & Exchanges

Order no. starts with #EU? Read below
Order no. starts with #DK? Go here
Order no. starts with #NO? Go here
Order no. starts with #UK? Go here
Order no. starts with #WW? Go here

You are always welcome to return your purchase within 14 days if it does not meet your expectations. The costs in connection with your return shipment lie on yours. You can buy a return label from us, or you can choose to take care of it yourself.

Switch to something else? Unfortunately, we are unable to offer exchanges. If you want a different size or colour or perhaps a completely different item, you simply return your order and then place a new order.

 

How to return

Create your return and get a return label here.
You will then receive your return label by email. You will also receive a return form, which you must enclose in the package.

The handling fee is EUR 15 and it will be deducted from the total amount of the return.

 

We always recommend that you secure a receipt as proof of sending the package – just to be on the safe side in case it gets lost on its way. You are responsible for your return shipment until we have received it. 

You cannot return in our Flagship store in Copenhagen


Refund

Once we have received your return, we will process it as quickly as possible.

You will then automatically receive an e-mail with a credit note. The refund amount will be returned to your account via the payment method you used for the purchase. The amount usually appears on your account within 2-7 working days, depending on the card provider.

 

 Need help? 

You are always welcome to contact us.
We can be reached by phone at (+45) 52 17 31 21
Monday to Friday at 9AM to 4 PM
You can also send us an e-mail at info@skallstudio.com. We will reply as soon as possible.